Refund Policy
At Ranves SVG, we strive to ensure your satisfaction with every digital product you purchase. However, due to the nature of digital downloads, we do not offer refunds once a file has been downloaded.
1. All Sales Are Final
As all our products are digital and delivered instantly, we do not accept returns, exchanges, or cancellations. Please review product descriptions carefully before purchasing.
2. Exceptions – Damaged or Incorrect Files
If you receive a corrupted file or the wrong item, we’ll gladly correct the issue. Please contact us at
[email protected] within 7 days of your purchase and include:
- Your order number
- A description or screenshot of the issue
We will resend the correct file or provide an alternative solution.
3. Duplicate Purchases
Accidentally bought the same design twice? No worries! Contact us with both order numbers and we’ll offer a refund or a store credit.
4. No Refunds for Compatibility Issues
Please ensure that your software and cutting machine support SVG or included formats before purchasing. We do not offer refunds due to incompatibility.
5. Need Help?
We’re here to support you. If you experience any problem with your files, please reach out to us and we’ll do our best to assist you.
Effective Date: May 29, 2025